# Incident Response: 24×7, a human answers | Novacoast

> Under attack? Call (800) 949-9933. A responder answers, 24×7, from four SOCs. Retainers available.

Canonical: https://novacoast.com/incident-response/

# Under attack? A human answers.

Reach a responder, 24×7. We help you contain the attack and recover. For an active incident, call now.

[Call (800) 949-9933](tel:+18009499933)Engage online

us

[(800) 949-9933](tel:+18009499933)

uk · europe

[+44 161 552 2252](tel:+441615522252)

email

[info@novacoast.com](mailto:info@novacoast.com)

## If you can't call, tell us what you're seeing.

## IR Retainers

A retainer means the responders already know your environment, your contacts, and your pre-approved actions, so the first hour is spent responding, not onboarding.

before

### Readiness

Playbooks, contact tree, pre-approved containment, evidence handling, agreed in advance with your legal and IT leads.

during

### Response

Scoping, containment, eradication, recovery, with a named lead and a daily written record.

after

### Lessons that stick

A root-cause report your board can read, and the detections and hardening that mean it doesn't happen the same way twice.

[Ask about a retainer](https://novacoast.com/contact-us/)

## What buyers ask first.

Who answers when I call?

An analyst in our UK or US SOC, 24×7. Not a form, not a queue, not a bot.

What happens in the first hour?

You call and an analyst in our UK or US SOC picks up and takes the initial call. From there we connect you with an incident response person.

Do we need a retainer to call you?

No. Call. A retainer means we already know your environment, your contacts and your pre-approved actions, so the first hour is response, not onboarding.

Is incident response included with the co-managed SOC?

Yes. Retainers are also available on their own.