# 24×7 Co-Managed Security Operations | Novacoast > 24×7 co-managed security operations in your tenant. AI assists with investigations, and your assigned engineers make response decisions. You keep your platform, data and detections. Canonical: https://novacoast.com/managed-security-services/ # 24×7 security operations. Engineers who know your environment. AI handles the initial investigation. Your assigned security engineers review the results and decide how to respond, with round-the-clock coverage from four SOCs. [Request a scoping call](https://novacoast.com/contact-us/) One overnight window, one tenant Follow 2,847 events through investigation to one case for an engineer to review. Hover or select a stage to see what happens. Ingest: Collect 2,847 events overnight from your SIEM, endpoint, identity, cloud, network and firewall tools through their APIs. Events are collected before filtering. Correlate: Group alerts that involve the same host, account or file hash. Here, 14 of the 214 alerts relate to the same activity and become one case. Enrich: Add the asset owner, sign-in history and relevant threat intelligence, including our research, so the engineer has the context to investigate. Triage: Assess the case against past activity in your environment and run containment actions you’ve already approved. In this example, 200 alerts are filtered out. Engineer review: Your assigned engineer reviews the case and decides what to do next. ## This runs in your tenant. We connect the tools you already own. A named engineer owns the call. You keep the licenses, data, and detections. Network Cisco · Arista · Meraki SIEM Splunk · Sentinel · Google SecOps EDR CrowdStrike · Defender · SentinelOne Firewall Palo Alto · Fortinet · Check Point DLP Proofpoint · Netskope · Zscaler · Purview 02 / machine speed ### Novacoast Intelligence Platform Every signal from every tool lands here first. The platform correlates it, enriches it with threat intelligence, and drops the noise, continuously and at machine speed. Correlate Enrich Suppress noise 03 / human-led decisions ### A named engineer decides. What survives the filter reaches a named engineer who knows your environment. Every one of them started on the floor as a SOC analyst. They investigate, weigh the business impact, and choose the response. most cases**Handled by Novacoast** Contained, closed, and documented under the permissions we agreed on. the exceptions**Escalated to you** Only when the call needs your business context or your approval. works with your stack ### Keep the tools you trust. We know your stack because we run it every day. Our engineers handle the integrations, the tuning, and the upkeep. built for your team ### Extend your capability. Get 24×7 monitoring, investigation, and response from engineers who know your environment. Agree on containment permissions together. the platforms we run every day - - - - - - - - - - ## Detections tuned to your environment. We build detections around the threats your team needs to catch. Each comes with an investigation playbook and thresholds checked against your data. step one ### Start from a use case We map detections to MITRE ATT&CK techniques to show coverage and identify gaps in your environment. step two ### Rules and a playbook Each use case becomes a handful of rules plus the investigation that makes them actionable. step three ### Tuned against your data Thresholds checked against your own history, so they fire when they should. step four ### Shipped together Detection and response reach production as one unit. Each one ships as something a person can act on. We introduce changes in small batches so we can check the results and tune out false positives before adding more. what's included ## Your whole environment, run as one operation. Nine services, one queue, one set of engineers, inside your tenant. A signal from any one of them lands in the same case as the rest, so nothing has to be re-explained on the way to a decision. siem ### Co-managed SIEM Operated and tuned inside your tenant. endpoint ### Managed detection and response We investigate on the platform and contain the host ourselves. proactive ### Threat hunting A centralized hunt watch-list pushed to every environment by API, so a hunt keeps working after the hunt ends. intelligence ### Threat intelligence Curated, deduplicated indicators pushed to every tool that can use them. exposure ### Credential and domain monitoring Breach-exposed users flagged as high risk inside your SIEM; look-alike domains caught early. hardening ### Configuration benchmarking Your SIEM and EDR measured against vendor best practice, so root causes get fixed instead of re-detected. data ### Managed data protection DLP operated in your tenant by the team that wrote the original Symantec DLP API. exposure ### Vulnerability and patch management Prioritised by what is reachable in your environment, not by CVSS score. response ### Incident response retainer Named engineers on call. A human answers. [Incident response →](https://novacoast.com/incident-response/) ## What buyers ask first. Do we keep our SIEM and EDR licenses? Yes. Everything is licensed in your name and runs in your tenant. If you leave, you cut our access and the platform, data, detections and tuning history all stay with you. How fast do you respond to an incident? Pre-approved containment, such as isolating a host, revoking sessions, or blocking an indicator, executes automatically within seconds of a case being assembled. Anything with business consequence is decided by a named engineer who knows your environment, and executes the moment they decide. Why don't you publish a mean-time-to-respond SLA? We assess the quality of the investigation and whether the escalation gives your team enough information to act. Response speed alone does not tell you that. What platforms do you operate? The major SIEM and endpoint platforms, shown above. If it has an API we can usually operate it, because our engineering team builds the connectors vendors won't. ## A partnership, not a subscription. Some of the most valuable fixes live at a data source only your team can change. We make the recommendation; you make the change; the program gets better. If what you want is a service you never think about again, that is a legitimate thing to want, and it is not us. ## Agree on who does what. Some fixes require changes only your team can make. We explain what needs changing and why, then work with you to check the result. We run the daily operation and involve your team when a decision needs your knowledge or approval. Agreeing on those responsibilities is part of getting started. [Ask about your last incident](https://novacoast.com/contact-us/)